Who We Are

Ethos Web Development & SEO (Ethos Web Development and SEO LLC [CONFIRMAR legal name after the LLC opens]) is a web design and SEO company based in North Carolina that serves clients online across the United States. We are responsible for the personal information described in this policy.

  • Email: info@ethoswebdev.com
  • Phone and WhatsApp: (704) 617-4038
  • Location: North Carolina · Serving clients online across the U.S.
  • Hours: Monday to Saturday, 9am to 5pm Eastern Time

Information We Collect

We collect only what we need to reply to you, schedule calls and deliver our services.

Information you give us

  • Form details: your name, business name, email, phone or WhatsApp number, type of business, service of interest, the city and state you serve, your current website, your preferred language and any message you write.
  • Messages and calls by phone, WhatsApp, email or Zoom.
  • Booking details you enter in our Google Calendar booking page, such as your name, email and the time you choose.
  • Project material you send us, such as your logo, photos, service descriptions and reviews.

Information collected automatically

  • Technical data that our hosting provider records in server logs, such as IP address, browser type and pages visited. [PREENCHER: hosting provider]
  • Your cookie choice, stored in your browser. Analytics data only if you accept analytics cookies. See our cookie policy.

How We Use Your Information

We use your information to answer you and to do the work you ask us to do, never to sell it.

  • To reply to your request and confirm your strategy call.
  • To prepare a market study and a proposal for your business.
  • To build, launch and support your website, and to send project updates.
  • To keep our site secure and understand, in aggregate, how it is used.
  • To meet legal, tax and accounting obligations.

We do not sell your personal information and we do not share it for targeted advertising. [CONFIRMAR if Meta or Google ads tracking is ever added]

If privacy laws such as the EU or UK GDPR or Brazil's LGPD apply to you, we rely on these legal bases.

  • Steps you ask us to take before a contract, and the contract itself, when you request a call or hire us.
  • Your consent, for analytics cookies; you can withdraw it at any time.
  • Our legitimate interest in running and securing our website and business.
  • Legal obligations, such as keeping accounting records.

Who We Share Information With

We share information only with service providers that help us run Ethos, and only what they need.

  • Website hosting: [PREENCHER]
  • Form processing: [PREENCHER]
  • Email: [PREENCHER]
  • Scheduling and calls: Google (Calendar) and Zoom
  • Messaging: WhatsApp
  • Analytics, only with your consent: [PREENCHER or remove]

We may also disclose information when the law requires it, or to a buyer if the business is ever sold, under the same protections.

How Long We Keep Information

We keep information only as long as we need it for the purpose it was collected.

  • Requests that do not become projects: [PREENCHER: e.g. up to 24 months].
  • Client project records: for the length of the relationship and as long as tax and accounting rules require. [PREENCHER]

How We Protect It

We use reasonable technical and organizational measures to protect your information, such as encrypted connections (HTTPS) and limited access.

No system is perfectly secure. If a security breach affects your personal information, we will notify you as required by law, including North Carolina's Identity Theft Protection Act.

Your Choices and Rights

You can ask us to access, correct, delete or send you a copy of your personal information, wherever you live.

  • Email info@ethoswebdev.com with your request. We may ask you to confirm your identity.
  • We reply within [PREENCHER: e.g. 30 days].
  • You can stop marketing emails at any time with the unsubscribe link or by replying "stop".
  • If the GDPR or LGPD applies to you, you can also object to or restrict processing, withdraw consent and complain to your local data protection authority (in Brazil, the ANPD).

We honor the Global Privacy Control (GPC) browser signal as a choice to decline analytics cookies.

Text and WhatsApp Messages

We only send text or WhatsApp messages after you contact us or ask us to reach you that way.

Messages are about your request or project. Reply "stop" at any time and we will not message you again on that channel. Message and data rates may apply.

Children's Privacy

Our website and services are for business owners and are not directed to children under 13.

We do not knowingly collect information from children. If you believe a child sent us information, contact us and we will delete it.

Where Information Is Stored

Ethos is based in the United States, and our service providers may store information in the U.S. or other countries.

When information comes from outside the U.S., we rely on our providers' safeguards for international transfers. [CONFIRMAR LEGAL]

Changes to This Policy

We will update this page when our practices change and show the new date at the top.

How to Reach Us

Questions about privacy go directly to the founders.

  • Email: info@ethoswebdev.com
  • Phone and WhatsApp: (704) 617-4038
  • Location: North Carolina · Serving clients online across the U.S.
  • Hours: Monday to Saturday, 9am to 5pm Eastern Time